FAQs

Prendo is India’s premier luxury handbag leasing service. You can rent a handbag from your favorite brands like Louis Vuitton, Gucci, Prada, YSL and more for 3, 7 or 15 Days. Be it a birthday, wedding or work event, we have the perfect designer bag for you. Membership is free, so sign-up now. It’s time to Prendo.

At the moment, we exclusively deliver to Pune, Mumbai and Bangalore.

4 easy steps. BROWSE. PICK. RECEIVE. RETURN.

Browse through our extensive collection of handbags; You can filter by your favorite brand, a particular type of bag, an occasion you are getting dressed for or a bag in  your favorite color
Once you pick a bag you love, select a booking date and leasing period, 3, 7 or 15 days, depending on your intended use.
Log in with facebook, checkout and you are done. Your selected bag will reach you on your selected date. Go out and rave girl!
At the end of your leasing period, simply put the bag back in the original box and it will be picked up right from your doorstep.

We have a team of stylists to make sure you get your look right every single time. We will help you pick the perfect bag based on your occasion, your dress, your favorite color and everything else that is important to you!

Yep, you do. The Security Deposit is equal to the Rental Amount of the bag you’ve selected. This is a refundable deposit and will be refunded to you within 7 days of return of the bag. In case of any damages to the bag, the appropriate amount will be deducted from the deposit.

Yep, we do. All you have to do is provide us with a copy of your ID, either your passport or your driver’s licence. Take a picture and upload it when you complete your purchase or send us a scanned copy. This is just so that we can verify your identity. This is a one time process, so once that’s done, it’s on file.

We only love Cards! Mastercard and Visa. In this case, nothing beats plastic. We don’t accept Cash On Delivery.

As soon as we get the handbag back and check it twice, your Security Deposit will be credited to your account within 7 days.

The good thing with us is that you get what you see. The amount you see on your receipt is the amount that you will be charged and that’s it.

Your bag will be delivered to you by courier to the address that you have shared with us.

Our deliveries happen between 10 am – 8 pm and we do require a signature for delivery. We suggest getting the item delivered to your workplace in case there is no one at your home during those times.

Nope! Shipping is free both ways 🙂

Your bag will be delivered to you on the selected date.

The usual delivery and pick up times are between 10 am and 8 pm. They usually happen mid afternoon. If there is no one available at your house for the delivery/pickup during that time, we suggest scheduling your delivery to the work place.

We generally require 24 – 48 hours to get the bag to our customers. Give us a call at 020 67212175 or email us at butler@prendo.me, with the bag you need and we will do our best to see if it’s possible to get you the bag asap!

Yep, you most certainly can. Your tracking number will be updated in the orders tab in the my account section of the website.

We are so sorry your Prendo bag hasen’t reached you on time. We try our best to plan with our logistics partners so that the bag reaches you on your date. In case it has reached late, we will extend your rental by another day. We do suggest keeping your order date, a day prior to any event you may be attending so that rest assured, you will have your bag 🙂

We’re sorry, but we’ll need the Prendo Purple Box back. You’ll have to put the handbag back in the Purple Box so it gets back to us safe and sound.

Returning the bag is easy as one-two-three.

One: Put the bag back in its dust cover and place it in the Prendo Purple Box.

Two: The Purple Box then goes into the pre-paid mailing bag you received with your bag at the start of your leasing period. Make sure the return paperwork is in the mailing bag. Please email us at butler@prendo.me incase it’s missing and we can send it over for you to print it out.

Three: The delivery person will come pick it up from you

Voila! You’re done.

Your bag will be picked up at the end of your leasing period. We all get distracted and sometimes, we just can’t keep track of everything. But don’t worry, we will send you a reminder message before the return date.

You won’t be able to return the bag to us without the paper. It’s the golden ticket, so please keep it safe during your lease period. Please email us at butler@prendo.me incase it’s missing and we can send it over for you to print it out.

On time, every time is our motto. For whatever reason you can’t return the handbag on time, we will have to charge you late fees.

You see, we will need the handbag back in time so another fashionista can enjoy the Prendo Experience too. The handbag is already scheduled for someone else. If you return it late, then we won’t be able to get the handbag to them on time because we have to get it shipped back to us, then deep cleaned and then prepared for them like it’s as good as new. It’s a well-oiled machine. So, we would really like it if you share the love on time, every time.

A tiny scuff here and there may be okay. We’ll buff it away. But anything more and we’ll be in a huff and a puff! In case you get any water or any other liquid on the bag, try to dab it with a clean cloth or tissue

For serious, permanent and irrecoverable damages that will make the bag absolutely useless, we will assess the damage and get in touch with you. You may have to say adios to your security deposit. To get the low-down, please refer to our Terms and Conditions.

Under no circumstances try to fix any damage done to the bag.

Everyone has a list of things that they want. And, most of the time we can’t remember what they are. Trust us, it helps to have a list. See something you like? Simply heart it and it’s on your Wishlist automatically. You can access your Wishlist any time and get your bag when it’s convenient for you.

A bit of history helps too, you can access your Order History on your account.

The little extras go a long way.